The Plains, Totnes, Devon, TQ9 5HA
Tel: 01803 862073 Fax: 01803 862056
Email: catherinehousesurgery@nhs.net

Appointments

'ON-THE-DAY' SURGERY     (Mon-Fri 8.30am - 12.00pm)

You can see a doctor any weekday morning for both urgent and routine matters using our 'on-the-day' service. This runs for 3.5 hours with appointments at 15 minute intervals. We do not operate a 'duty doctor' system; instead you are generally able to see any doctor of your choosing that is working that morning. We believe this greatly facilitates continuity of care and has always been well received.

In order to ensure good access at times of need we unfortunately cannot book these appointments in advance, but do ask that you call the surgery after our telephone lines open at 8.00am to discuss your needs.

It would also be helpful if you could let the admin team know if you would like to be seen downstairs.

We also reserve some appointments for urgent or emergency cases during the afternoon.

PRE-BOOKED APPOINTMENTS

Bookable up to 8 weeks in advance, these are offered every weekday afternoon at various times.

We endeavour to offer an appointment on the day your request it, but you may have to wait slightly longer if you wish to see a particular doctor.

EXTENDED HOURS    (Wednesday evenings until 8.00pm)

These pre-booked appointments are reserved for those patients who are in full-time employment but have difficulty attending the surgery during normal opening hours (for example, due to working far away). These can be arranged by either telephoning the surgery or attending reception.

ONLINE BOOKING

We offer the facility to book and cancel appointments over the internet. You will need to register for this service at the surgery.

TEXT MESSAGE REMINDERS

We now send out text message reminders for booked appointments to those patients with a mobile number recorded. Feedback on this service has been incredibly positive but if you prefer NOT to receive such messages please let us know and you will not be sent any.

CANCELLING APPOINTMENTS

Patients do occasionally miss appointments and as we run 15 minute consultations this can be frustrating. If you feel that you no longer need to see a doctor then please let us know so that the slot can be allocated to another patient.
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Tel: 01803 862073