When the Surgery is Closed
The surgery is closed at 6.30pm each evening, on Saturdays and Sundays, and on Bank Holidays. We also close on a few afternoons each year for the purposes of staff training with the dates of these publicised in advance. For medical help when the surgery is closed there are a number of different services that can be accessed depending on the urgency of your situation:
NHS 111 / DEVON DOCTORS
If you have an urgent healthcare problem that cannot wait until the surgery re-opens, please call 111 to speak to a trained advisor. All cases are timed and recorded. Your needs will be assessed and either instant advice offered or arrangements made for you to see a member of the Devon Doctors team.
Devon Doctors is a co-operative of local GPs who work together to guarantee 24 hour cover for patients in the area. Both Dr Pettinger and Dr Franklin regularly undertakes shifts for the organisation.
Patients may be invited to attend the nearest out-of-hours GP treatment centre at Totnes Community Hospital. Medicine today increasingly relies on equipment that cannot be so well provided in patients' homes. The treatment centre is well-lit, properly equipped and has a range of drugs readily available. This makes appropriate assessment far easier.
If it is decided a patient's condition or illness prevents him/her from attending the centre, a home visit will be made.
In cases of a real emergency the operators and doctors are in direct contact with ambulance control, enabling an ambulance to be dispatched immediately.
All details relating to advice given or visits made are sent to Catherine House Surgery. If follow-up is deemed necessary we will be notified.
Please do not ask to see a doctor out-of-hours unless you genuinely cannot wait until the surgery re-opens.
MINOR INJURIES UNITS
If you have a burn, scald, cut/graze, or minor injury from a trip or fall you can visit the minor injury unit based at Totnes Community Hospital. It is open from 8.00am to 8.00pm, seven days a week, and no appointment is required.
Please click here for further information.
A&E AND 999 CALLS
Calls to the ambulance service are for serious accident, critical and life threatening emergencies only, such as loss of consciousness, breathing difficulties, severe chest pain or deep wounds with blood loss. The A&E department at Torbay Hospital is open 24 hours a day:
Torbay Hospital Accident and Emergency Department
Tel: 01803 614567