Catherine House Surgery

01803 862073

Lines open: 8.00am to 6.30pm

Appointments

We run all our surgeries by an appointment-only system.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Making an appointment

Our normal ‘On the Day’ appointment system has been amended during the Covid19 Pandemic. GP’s are triaging all appointments by telephone and if they decide that they need to see you face to face they will arrange the appointment for later in the day with you. Please give the Administrator as much information as possible so that our GP’s can can prioritise their calls.

Please telephone the surgery between 8 and 10 a.m. Your name will be added to the telephone list and one of the GP’s will telephone you to triage your call, if at all possible they will deal with your query without a face to face review, but if they feel that this is necessary they will arrange a time convenient to both you and them.

Phone appointments

If you need to talk to a doctor or nurse by telephone this is possible.   Simply request a telephone call.

Telephone appointments are a convenient alternative for those problems that do not necessarily require a face-to-face consultation, such as minor ailments, prescription queries or concerns about test results.

Please make it clear to the receptionist if you need an urgent call.

Extended hours (Wednesday evenings until 8.00pm)

These appointments are reserved for those patients who have difficulty attending the surgery during normal opening hours (for example, due to working far away). These can be arranged by either telephoning the surgery, and are currently also telephone calls unless otherwise specified by the GP.

We do also have a Nurse on duty every other Wednesday, so if you need your appointment outside of normal working hours this can be arranged.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 11.00am. Home visits take up more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Cancelling your appointment

Patients do occasionally miss appointments and as we run 15 minute consultations this can be frustrating. If you feel that you no longer need to see a doctor or nurse or are unable to make an appointment, then please let us know however near to the appointment it may be, so that the slot can be allocated to another patient.